Well, not MY TH-D74A, but that was a problem a friend was having with his new Kenwood TH-D74A radio. He could NOT select a memory channel programmed to DSTAR (Kenwood calls that DV for Digital Voice, or DR for Digital Repeater). Also he could not use the “MODE” button (one of the buttons on the keypad) to select DV. It would cycle through FM, AM, USB, LSB, CW, and back to FM).
Calls to Kenwood were not productive: “If you press the MODE button it will allow you to select DV”, followed by “No I know of no reason why DV isn’t showing up as a choice on your radio. It has to be there.” And the Yahoo group was full of good suggestions, but none of them fixed the issue.
My friend knew it COULD work, because it did work briefly — he was able to select MODE DV, or pick a DSTAR memory channel, but that happened after hours (and I mean like 12 solid hours) of “lets try this” button pushing.
It isn’t my radio, so that made life quite difficult, and it’s a long drive to his house and back. I finally downloaded the manual and read the DSTAR and Memory Channel sections of the book from end-to-end and there was absolutely NOTHING in there to describe the problem. So I read the entire manual (did I mention it was for a radio I do NOT own? How many people read the manual for radios they DO own?). Finally I found three little notes at the end of a unrelated chapter. One of them said “The radio may be in DV Mode in Band A or Band B but not both”.
Like many radios, the TH-D74A can be configured to monitor two frequencies at the same time. These two monitored frequencies, for reasons beyond my understanding, are called “BANDS” — Band A, and Band B. Band A might be tuned to a 70 cm repeater, and Band B might be tuned to a 2 meter repeater. You will hear both repeaters through the speaker, and will transmit to whichever band you are currently set to (A or B).
Unlike Icom, which also has this dual monitor function, Kenwood does not support the ability to have Band A set to a DSTAR repeater and Band B set to a different DSTAR repeater. It can only handle one DV connection. that’s what that fine print note meant. You can set Band A to DV or Band B to DV, but BOTH A and B can’t be set to DV.
Well it’s easy to understand the limitation (maybe the Icom rigs have two CODEC chips installed), but to understand the implication of what that means to a user is a difficult thing. In Kenwood TH-D74A world, that means that if Band B is set to DV, and you select Band A as the active one, then the MODE button can’t select DV, and the selector knob on top of the radio can’t select a DSTAR channel. As a comic once said, “that’s BDONG (Bad/wrong)”. The user is clearly trying to activate Band A, so why does a setting in Band B continue to take precedence — shut down Band B for heaven’s sake or do something else clever, but don’t be stupid and lock out DV from Band A).
Unfortunately Kenwood support folks don’t understand that, so when my friend called them and said, “HELP, my Kenwood TH-D74A won’t go into DV mode” the support folks were unable to help him — they just insisted that the Mode and Channel selector SHOULD work. That lead to two very frustrated hams (my friend and myself) being left to figure out how the radio actually worked.
I will give Kenwood props up for a pretty good speech synthesizer — my friend is blind and it’s important for the radio to speak to help him walk through menus. But even that is only partially implemented in the TH-D74A. We discovered the synthesizer stops speaking and doesn’t guide the user through anything to do with microSD card.